How do I clean my shoes? (2024)

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Standard Shipping

• Standard shipping rate is 6.95 €
• SKECHERS VIP-Members: Free shipping on orders over 115 €
• SKECHERS VIP-Members: 4.95 € shipping fee on orders under 115 €
• Express shipping is unavailable at this time

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• Standard Shipping: 4 to 10 business days
• Express Shipping: Not currently available

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We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.

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We accept PayPal, Apple Pay, Google Pay, as well as all major credit and debit cards issues by Visa, Mastercard. We do not accept Skechers Gift Cards/e-Gift Cards at this time.

When filling out credit card information, please enter your name exactly as it appears on your card. For our customers’ protection, transactions cannot be processed if the billing information is not 100% accurate.

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Troubleshooting Credit Card Payment Errors

• Check to make sure the billing information you entered is correct.
• Remove dashes or spaces from the card number.
• If the card is new or was recently reissued, make sure it has been activated.
• If you still experience a payment error after completing the above steps, please contact your credit card company.

Account Verification

To prevent delays in processing your order, please ensure that the billing address on your order matches the address that appears on your bank statements. If you are unsure of your billing address, please contact your bank directly.

Locating Your Credit Card Security Code

The Credit Card Security Code is a unique three or four-digit number printed on the back (Visa/MasterCard) of your card. Your order cannot be processed without this code.

Visa/MasterCard:

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At this time,we do not ship to addresses outside of Austria.

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No, we do not ship to Postboxes /BFPO addresses.

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All prices for goods and services delivered within Austria include VAT where applicable.

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Select theLogintab at the top of the page and enter your account email and password to view your order history.

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To use your promotional code, enter it into the “Promotional Code” field during the check-out process. You must click the “Apply” button in order for the discount to be applied to your order. Make sure to enter the code exactly as shown.

The total discount amount will be displayed on the Order Summary page. If the code is invalid or expired, no discount will be applied to the order total.

The following terms apply to all discounts associated with promotions and coupon codes on Skechers Austria website unless otherwise specified:

• Discounts are only valid online on Skechers Austria website.
• Discounts cannot be combined with other promotional offers
• Discounts cannot be redeemed for cash, applied to past purchases, used as payment on an account, or used to purchase gift cards.
• All returns are subject to the Skechers Return Policy
• SKECHERS SÀRL is not responsible for lost or stolen coupons/coupon codes
• Usage is subject to credit approval

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It is not always possible to change or cancel an order once it has been placed, as we send items out as soon as possible. If you decide to cancel, please follow the link through your confirmation email - please be aware we're unable to bypass the cancellation timeframe. Once the order has been processed, you will need to return the original item to obtain a refund and/or place an order for the new product. Please see our Return Policyfor additional information.

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Select the Orders and Returns tab at the top of the page and enter your order number and email used on the order. All order information will show including tracking details.

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Skechers Austria Returns

Please note that purchases on SKECHERS websites cannot be returned to SKECHERS Retail Stores

To initiate a return, here's what you need to do:

Step One

A printer is needed to print your return label

Click ORDERS AND RETURNS

Enter Order Number and email address you used to place the order

Order No. can be found on your email confirmation

Follow returns process until you reach the Print Returns Labels page

Print Labels

Returning more than one product from an order, please note:

If you’re returning more than 1 item then you will need to print a return label for each item

ONLY 1 shipping label needs to be attached to the outside of the box

All remaining labels and returns forms need to be included inside of the box for all returns.

Step Two

You can use the original shipping box you received from the SKECHERS website, or any plain, unmarked cardboard box to ship your return.

If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.

Separate the pre-paid return label from your completed return form at the perforation, include your form with your item(s) in their original packaging and attach the return label to the outside of the shipping box.

Step Three

Drop off your RETURN package via a UPS access point, Find your convenient UPS drop off point location by visiting www.ups.com or Call UPS at +43 1 599142030 to arrange for them to pick up your package from home.

You will receive an email confirmation once your return has been processed.

We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).

At this time, we only accept returns for purchases on the SKECHERS website. Free return postage applies only to orders within the 45 days of shipment. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, or if the above return procedures are not followed SKECHERS will be unable to honor a refund for the merchandise.

WHAT IS SKECHERS.COM RETURN POLICY?

If you're not happy with your SKECHERS purchase for any reason, you may return unworn item(s) within 45 days of shipment for a refund via a FREE printable UPS return label.

At this time we only accept returns for purchases on the SKECHERS website. Free return postage applies only to orders within the 45 days of shipment. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, SKECHERS will be unable to honour a refund for the merchandise.

At SKECHERS we have a legal duty to supply goods which are in conformity with your sales contract with us. If for some reason you aren’t 100% satisfied with your purchase:

In addition to your statutory rights, products with quality Issues may be returned for a full refund within ninety (90) days of the purchase.

This Returns Policy does not affect your statutory rights, including your right to a repair or price reduction, in appropriate circ*mstances.

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We collect and publish reviews using an online review platform which is incorporated into the pages for each product on our website. Any person can leave comments and feedback and choose a rating of 0 to 5 stars. The displayed 5-star rating is an average of all ratings received.

We do not verify that reviews have been submitted by customers who have actually used or purchased the product. However, reviewers must confirm their agreement to our review platform’s terms and conditions, which include the requirement that reviewers are only allowed to submit a review if they have had a personal experience with our products or services. Those terms and conditions also state that reviewers should not submit a review if they are yet to make a purchase or have no experience with the specific product or service or with Skechers.

We publish both positive and negative reviews on each product page. However, we have the ability to moderate and filter reviews before publication, including to remove reviews which breach our review platform’s terms and conditions or are not relevant or related to that particular product.

Anyone can flag a review on the following grounds: profanity, wrong product, spam, duplicate, copyright violation, not a product review, customer image, or on other grounds. Flagged reviews are considered for removal.

We do not commission fake reviews, or manipulate or alter existing reviews, or incentivize reviewers to post positive reviews.

We do not publish reviews that have been sponsored or influenced by a contractual relationship with partners.

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Skechers Austria Returns

Please note that purchases on SKECHERS websites cannot be returned to SKECHERS Retail Stores

To initiate a return, here's what you need to do:

Step One

A printer is needed to print your return label

Click ORDERS AND RETURNS

Enter Order Number and email address you used to place the order

Order No. can be found on your email confirmation

Follow returns process until you reach the Print Returns Labels page

Print Labels

Returning more than one product from an order, please note:

If you’re returning more than 1 item then you will need to print a return label for each item

ONLY 1 shipping label needs to be attached to the outside of the box

All remaining labels and returns forms need to be included inside of the box for all returns.

Step Two

You can use the original shipping box you received from the SKECHERS website, or any plain, unmarked cardboard box to ship your return.

If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.

Separate the pre-paid return label from your completed return form at the perforation, include your form with your item(s) in their original packaging and attach the return label to the outside of the shipping box.

Step Three

Drop off your RETURN package via a UPS access point, Find your convenient UPS drop off point location by visiting www.ups.com or Call UPS at +43 1 599142030 to arrange for them to pick up your package from home.

You will receive an email confirmation once your return has been processed.

We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).

At this time, we only accept returns for purchases on the SKECHERS website. Free return postage applies only to orders within the 45 days of shipment. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, or if the above return procedures are not followed SKECHERS will be unable to honor a refund for the merchandise.

WHAT IS SKECHERS.COM RETURN POLICY?

If you're not happy with your SKECHERS purchase for any reason, you may return unworn item(s) within 45 days of shipment for a refund via a FREE printable UPS return label.

At this time we only accept returns for purchases on the SKECHERS website. Free return postage applies only to orders within the 45 days of shipment. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, SKECHERS will be unable to honour a refund for the merchandise.

At SKECHERS we have a legal duty to supply goods which are in conformity with your sales contract with us. If for some reason you aren’t 100% satisfied with your purchase:

This Returns Policy does not affect your statutory rights, including your right to a repair or price reduction, in appropriate circ*mstances.

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If you placed your order as a guest to initiate the return, click on "Orders and Returns" at the top right hand corner of the Skechers website.

Enter your order number and the email address used to place the order.

• Select "Check Status"

Then

• Select the "Return Label" button next to the Item(s) you would like to return
• Download, print and complete the return form
• Separate the pre-paid return label from your completed return form at the perforation, include your form with your unworn item(s) in their original packaging and attach the return label to the outside of the shipping box.
• If there are any existing labels, stickers, or other materials on the shipping box please remove them.
• Drop off your return at any UPS-authorized shipping center. Find the UPS service center nearest you.
• We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).

At this time we only accept returns for purchases on SKECHERS.at. Free return postage applies only to orders within the 45 days of purchase. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, SKECHERS will be unable to honor a refund for the merchandise

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The maximum timeframe for a refund should be within 2 weeks of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed.

Important: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.

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We do not currently offer exchanges for SKECHERS website purchases. If you would like the same shoe in another size or style, simply place a new order and return the first pair.

We cannot guarantee that inventory will be available when placing a new order.

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Our customer service team can be contacted by email or phone. Please note: We can be reached Monday to Friday from 9:00 a.m. - 12:00 p.m. and 1:00 p.m. - 4:30 p.m. We try to respond to all emails as quickly as possible.

Send us an email:

info.at_en@skechers.com

Call us: 0800 - 29 87 95

Calls from an Austrian landline or mobile network are free of charge.

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Letzte Aktualisierung: 18. Oktober 2021

Skechers setzt automatische Datenerfassungstechnologien ein, um Daten (z.B. Einzelheiten zu Ihren Besuchen auf unserer Website, Informationen über Ihren Computer und Ihre Internetverbindung, wie z.B. Browsertyp, Browser-Version, Betriebssystem) zu erfassen, die die allgemeine Nutzung unserer Webseite betreffen. An den Navigationsinformationen können wir sehen, welche Bereiche unserer Webseite am meisten besucht werden. Dies hilft uns, die am meisten gewünschten Features und Services zu erkennen und bereitzustellen und dadurch die Qualität Ihres Online-Erlebnisses zu verbessern. Für diese automatische Datenerfassung verwenden wir Technologien wie Cookies und Web-Beacons. Ein Cookie ist eine kleine entfernbare Textdatei, die auf Ihren Computer, Ihr Mobiltelefon, Ihr Tablet oder ein anderes Gerät heruntergeladen wird, wenn Sie auf eine Website zugreifen.

Cookies und ähnliche Technologien werden von uns verwendet, um Ihr Gerät zu erkennen und Informationen über Ihre Präferenzen oder vergangene Aktionen zu speichern. Sie helfen uns, Ihnen ein gutes Erlebnis beim Surfen auf unserer Website zu bieten und helfen uns auch, unsere Website zu verbessern.

Der Kürze halber umfassen alle weiteren Verweise auf „Cookies“ in dieser Richtlinie auch alle ähnlichen Technologien, die wir verwenden, die das Speichern von Informationen auf Ihrem Gerät oder den Zugriff auf Informationen auf Ihrem Gerät umfassen, einschließlich Web-Beacons und lokaler HTML5-Speicherung.

Wir verwenden auf unserer Website folgende Cookies:

• Erforderliche Cookies. Diese Cookies sind erforderlich, um die Kernfunktionen der Website zu ermöglichen, einschließlich Anmeldung, Warenkorb, Kasse und voraussichtlicher Versand. Erforderliche Cookies werden beim Besuch der Skechers-Website automatisch aktiviert und können nicht über das Cookie-Tool deaktiviert werden.
• Funktionsbezogene Cookies. Diese Cookies ermöglichen zusätzliche Funktionen wie den Status der Treueprogramm-Mitgliedschaft und Aktionscodes und ermöglichen es uns, Statistiken zu sammeln, die dazu beitragen, Ihre Erfahrung mit der Skechers-Website zu optimieren und zu verbessern. Sie ermöglichen es uns beispielsweise, die Anzahl der Besucher zu erkennen und zu zählen sowie zu sehen, wie sie sich auf unserer Website bewegen, was uns bei der Verbesserung des Website-Designs helfen kann. Diese Cookies können über das Cookie-Tool deaktiviert werden, dies kann jedoch die Funktionalität der Website beeinträchtigen.
• Werbe-Cookies. Diese Cookies werden von Skechers und Drittunternehmen verwendet, um auf unserer Website und anderswo Inhalte bereitzustellen, die auf Ihre Interessen zugeschnitten sind. Sie erfassen Informationen wie Ihren Besuch auf unserer Website, die von Ihnen besuchten Seiten und die Links, denen Sie gefolgt sind. Dies kann an andere Organisationen wie Drittanbieter-Werbetreibende weitergegeben werden. Diese Cookies können über das Cookie-Tool deaktiviert werden, dies kann jedoch dazu führen, dass Werbung angezeigt wird, die für Sie weniger relevant ist.

Bitte beachten Sie, dass Dritte (einschließlich beispielsweise Werbenetzwerke und Anbieter externer Dienste wie Web-Traffic-Analysedienste) Cookies auf unserer Website verwenden können. Bei diesen Cookies handelt es sich wahrscheinlich um funktionsbezogene Cookies oder Werbe-Cookies. Diese Cookies können über das Cookie-Tool deaktiviert werden, dies kann jedoch die Funktionalität der Website beeinträchtigen oder dazu führen, dass Werbung angezeigt wird, die für Sie weniger relevant ist.

Wir arbeiten auch mit anderen Unternehmen zusammen, die Cookies verwenden, um in unserem Namen Anzeigen im Internet zu schalten. Diese Unternehmen können Informationen über Ihren Besuch auf unserer Website und über Ihre Interaktion mit unseren Mitteilungen, einschließlich Werbung und E-Mails, erfassen. Diese Cookies können über das Cookie-Tool deaktiviert werden. Das kann jedoch dazu führen, dass Werbung angezeigt wird, die für Sie weniger relevant ist.

Sie können Ihre Cookie-Zustimmungen und -Präferenzen mit dem Cookie-Tool hier verwalten: Cookie Präferenzen

Weitere Informationen zu Cookies und wie Sie diese blockieren und löschen können, finden Sie unterwww.allaboutcookies.org.

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Use ourStore Locator to find a Skechers location near you.

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To return an item(s) purchased at a Skechers Retail Store, bring the unworn item(s) back to the store of purchase with the original receipt and box. You will have the option to exchange the item(s) or return your purchase for a full refund/credit.

If you purchased your shoes through a Skechers retail partner, please refer to our partner's return policies for more information.

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Machine Washable Shoes:Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed with detergent on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before washing in machine. Please wash shoes one at a time to avoid discoloration. Do not place shoes in dryer. For shoes with Skechers Memory Foam™ insoles, allow shoes and insoles to air dry for 10 to 12 hours to ensure the insoles are fully dry. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains.

Foamies: Machine wash or hand wash according to instructions on product page for style. If hand wash, use cold water and air dry in shade. Do not place in dryer and do not leave out in the sun.

Shoes Not Marked as Machine Washable: To maintain the quality of your purchase of our shoes, we do not recommend machine washing. We suggest the following steps for any minor cleaning to our shoes:
1. Remove excess dirt from the upper and outsole by using a small brush or towel.
2. Create a soapy mixture by combining warm water and a small amount (a few drops) laundry detergent.
3. Dip the brush or cloth into the soapy mixture. Wipe down the affected area. Apply a small amount of clean, warm water with the brush or cloth and brush/wipe off the excess soap.
4. Allow shoes to air dry.

Leather Shoes: Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a leather cleaning lotion or spray such as Skechers Athletic Cleanser to clean. Apply a leather lotion or oil periodically to keep the leather supple. Do not machine wash leather shoes.

Suede or Nubuck Shoes:Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results. Do not machine wash suede or nubuck shoes.

Light-Up Shoes:Machine washing light-up shoes is not advised as it may damage the lights. Clean with mild soap, warm water and a soft cloth.

Keeping Shoes Fresh: Apply a deodorizing spray such as Skechers Odor Eliminator Spray to keep shoes fresh and odor-free.

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We collect and publish reviews using an online review platform which is incorporated into the pages for each product on our website. Any person can leave comments and feedback and choose a rating of 0 to 5 stars. The displayed 5-star rating is an average of all ratings received.

We do not verify that reviews have been submitted by customers who have actually used or purchased the product. However, reviewers must confirm their agreement to our review platform’s terms and conditions, which include the requirement that reviewers are only allowed to submit a review if they have had a personal experience with our products or services. Those terms and conditions also state that reviewers should not submit a review if they are yet to make a purchase or have no experience with the specific product or service or with Skechers.

We publish both positive and negative reviews on each product page. However, we have the ability to moderate and filter reviews before publication, including to remove reviews which breach our review platform’s terms and conditions or are not relevant or related to that particular product.

Anyone can flag a review on the following grounds: profanity, wrong product, spam, duplicate, copyright violation, not a product review, customer image, or on other grounds. Flagged reviews are considered for removal.

We do not commission fake reviews, or manipulate or alter existing reviews, or incentivize reviewers to post positive reviews.

We do not publish reviews that have been sponsored or influenced by a contractual relationship with partners.

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